Is there anything I should do before I download?

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For best download performance and to protect the integrity of the downloaded file, please disable or suspend any of the following before you download:
  • Firewall – A firewall can prevent you from downloading a file.
  • Anti-Virus Programs – Anti-virus programs scan downloaded files and can stop a download. As a result, the file may not download or can become corrupted or damaged.
  • Download Monitors – Programs such as GoZilla!™ and NetZip are not compatible with our server and can stop a download.
  • Screen Saver – Screen savers have been known to interfere with a download or affect system performance during a download. We recommend you disable your screen saver before you download.

If you need more assistance disabling one of the products listed above, please contact the manufacturer's technical support.

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How do I download my purchase?
You can download by either clicking the Download button on the Order Details page or by right-clicking on the Download button and selecting Save Target As in Microsoft® Internet® Explorer® or Save Link As in Mozilla® Firefox®. Do not rename the download file as this can cause installation problems.

Where should I save the download file?
You can save the download file anywhere you like but you should make sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.

What will happen when I download?
Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.

What should I do after I download?
When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.

If you need assistance with your download, please contact Customer Service.

If you need assistance with installation, activation, or use of your product after downloading, please contact Technical Support.

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Is downloading the same as installing?
No. A download is a simple file transfer. An install is the unpacking and loading of the software on your computer. Most software will walk you through the install process after you download.

For assistance with the installation, use, or uninstallation of your software, please contact Technical Support using the information below.

Technical support URL: support.nuance.com/

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What if the download stops before it completes?
If your download stops or is interrupted before it completes, simply click the Download button again and the download should resume where it left off. If you need to get to the download page, click here to look up your order.

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I finished downloading my purchase. Where was the file saved?
The file was saved in the default 'Save As' location specified by your browser, or the location you selected in the 'Save As' window that appeared when the download began. If you know the name of the download file, you can search for the file on your computer.

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How can I re-download software that I have already purchased?

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To re-download software you have already purchased, you will need to look up your order and click the Download button.

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I want to re-download my purchase, but the Download button is gone.

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There are a couple reasons why you wouldn't see a button (where there previously was one) to download your purchase. If the order is older than 30 days , then the download period has expired.

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How do I get a physical version of my downloaded product?
Unfortunately, we cannot exchange a downloaded product for a physical version of the same product. To obtain a physical product you must place a new order for the physical product.

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How do I get my serial number or activation code?
If your product requires a serial number or activation code, you can usually find it in the Order Confirmation email that was sent to you when you submitted the order. If you do not have your Order Confirmation email, you can get your serial number or activation code by looking up your order.

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What do I do if my serial number or activation code is not working?
First, make sure you have the correct serial number or activation code. You can get your serial number or activation code from the Order Confirmation email that was sent when the order was submitted, or by looking up your order.

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Second, please note that serial numbers, registration numbers, activation codes, and passwords are usually case-sensitive. Make sure you are entering your code in the right case.

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If you have verified that the code you've entered is correct and you're still having difficulties, please contact Technical Support

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